At Modalertaustralia.com we want to ensure that our customers are fully satisfied with their purchases. We offer an exchange and refund policy if you’re not happy with the order. Review the following terms to learn how it works.
1. Returns Eligibility
Returns are accepted under the conditions below:
Returning unopened or unused products: The product must be in its original state, unopened and unused.
For health and safety, items with broken or tampered seals are not returnable.
Orders can be returned within 7-8 business days.
2. Non-Returnable Items
We cannot accept any returns due to safety and hygiene concerns.
Products that have been opened or used.
Products with damaged packaging or items that have been tampered with.
Once the prescription medication or pharmaceutical product is in possession of the client, it can be prescribed.
3. What to do if you want to return an item?
Please follow the steps below if you need to return an item.
Please contact our Customer Service team by email at [Insert your Email address] during the return period.
Please include your order details: Your order number, what you want to return and why.
We will send you instructions for returning the item and, if necessary, an RMA number.
Send the Item back: Please return the item in the original packaging and condition. Return shipping is your responsibility unless an item arrives damaged or defective.
We recommend that you use a tracking service for your own protection when returning the item. Without tracking, we cannot ensure that returned products will be received.
4. Refunds
We will refund you according to these terms once we receive and inspect your returned item.
Process Time: All refunds are processed in 15-20 days from the date that you receive and inspect your item.
The refund will be made to the original method of payment used.
The shipping charges will not be refunded, unless the item is damaged or defective.
5. Product Defects or Damages
If you receive a defective or damaged product, please contact us immediately at [email protected]. You will receive a free shipping label and we’ll process the full refund for damaged items.
6. Exchanges
Direct exchanges are not available at this time. Please return your original item and place a brand new order if you want a different product.
7. International Returns
Please note, international returns are handled the same way as domestic returns, except that the customer is responsible for the cost of return shipping. Customs taxes or import duties may also apply, and the customer is responsible for them. For information about international returns, we recommend that you contact your local customs.
8. The Refund Policy and the Returns Policy has been changed
Modalert Australia retains the right at any moment to modify or update this Returns and Refunds Policy. All changes to this policy will appear on the page and will include a date of update. Please check back periodically to see if there are any updates.
9. Contact us
Please contact us if you need help with your return or refund or have questions regarding our Returns and Refunds Policy.