Customer satisfaction is the top priority at Modalert Australia. It is understandable that you may need to cancel an order. The policy details the circumstances under which you can cancel your order and how to go about it.
Cancellation Conditions
Cancellations are accepted under certain circumstances.
Prior to Order Processing and Shipment
Your order can be cancelled at any point , even before it is processed or shipped.
For a cancelation, please contact our Customer Service team at [email protected] immediately with the details of your order.
Order processing or shipment
Cancellation is not possible once your order has shipped and been processed.
Please refer to our Refund and Return Policy to learn how to return your order after it has been delivered.
Non-Cancellable Products
We are not able to accept any cancellations due to health and safety regulations.
Opened or used products
Packaging that has been tampered with or seals damaged.
Once they are out of our hands, prescription medications and pharmaceuticals can no longer be controlled.
Cancellation Fees
Orders that are cancelled before they have been processed will not be charged any cancellation fees.
Cancellation of Orders
If your cancellation is approved, you will receive a refund in 12-15 business days via the original payment method.
Refunds can take longer depending on the policies of your financial institution.
Requesting a cancellation
Please provide the following details to cancel your order:
Order No
Contact information and full name
Optional Reason for Cancellation
Please contact us by:
Changes to Policy
Modalert Australia has the right to change this Cancellation Policy at any time. Review this page regularly to keep up with any updates.
Do you have any questions or concerns?
Contact our Customer Service team if you need help with your order, or if you want to cancel it. Our team is happy to assist!